Complaints

At Rise N Shine, customer satisfaction is our top priority. If you have any questions, concerns, or complaints regarding our website, products, or services, our support team is always ready to assist you.

Contact Us

📞 Phone & WhatsApp: 0323-4202752

📧 Email: risenshine5422@gmail.com

We aim to respond to all inquiries and complaints within 1–2 business days of receiving them.

Reporting a Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide the following:

  • Your order number or purchase receipt.

  • Clear photos of the product.

  • A clear unboxing video showing the parcel being opened from its original sealed condition.

  • Photos or videos of the product and its packaging, if applicable.

Important: To process any claim for a damaged, missing, or incorrect product, an uninterrupted unboxing video recorded from the moment you receive the sealed parcel until the product is fully unpacked is mandatory.

Claims submitted without a complete unboxing video may not be eligible for a replacement or refund, as we will be unable to verify whether the issue occurred before or after delivery.

We appreciate your cooperation, as this policy helps us protect both our customers and our business from fraudulent claims while ensuring genuine issues are resolved quickly and fairly.

Thank you for choosing Rise N Shine. We value your trust and are committed to providing you with the best possible shopping experience.